Twilio
Send customer communication through Twilio when workflows need SMS or messaging handoffs.
What this integration does
Send customer communication through Twilio when workflows need SMS or messaging handoffs. Use it to send SMS or MMS notifications and inspect message activity for customer updates, alerts, and communication handoffs.
Available workflow actions
4 actions are available to tools and agents.
- Send SMS messages Deliver workflow output through the connected Twilio account.
- Send MMS messages Deliver workflow output through the connected Twilio account.
- Inspect individual messages Bring current Twilio data into the run before its next decision.
- List recent message activity Bring current Twilio data into the run before its next decision.
Before you connect
Category
Communication
Authentication
API key
What you'll need
A Twilio API key with access to the actions you plan to use.
