Zendesk
Search, create, and update Zendesk tickets so support workflows can classify, escalate, and document customer requests.
What this integration does
Search, create, and update Zendesk tickets so support workflows can classify, escalate, and document customer requests. Use live ticket and customer context to draft responses, add internal notes, update ticket state, or escalate evidence into connected engineering tools.
Available workflow actions
4 actions are available to tools and agents.
- List and search tickets Bring current Zendesk data into the run before its next decision.
- Create support tickets Create Zendesk data from a controlled workflow or agent action.
- Update ticket status and comments Keep Zendesk aligned with decisions made during the workflow run.
- List users and groups Bring current Zendesk data into the run before its next decision.
Before you connect
Category
Support
Authentication
OAuth
What you'll need
Access to a Zendesk account that can authorize this workspace.
