AI WhatsApp Support Auto-Reply Bot
Reply to inbound WhatsApp support messages with an AI agent that keeps isolated, expiring conversation context and flags sensitive requests for human follow-up.
Workflow preview
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- WhatsApp message webhook
- Load customer conversation state
- AI drafts a reply and chooses answer or human handoff
- Preview safely or mark the message read
- Send the reply to the originating customer
- Save bounded conversation state after successful delivery
- End
What this workflow does
Reply to inbound WhatsApp support messages with an AI agent that keeps isolated, expiring conversation context and flags sensitive requests for human follow-up. Turn each inbound WhatsApp message into a concise, context-aware reply while clearly flagging account-specific or sensitive requests for human follow-up.
Trigger
WhatsApp message received
Start a fresh workflow run for each customer message received by the connected WhatsApp Business number.
Primary output
Reply in WhatsApp and save conversation context
4 configured workflow actions
Template details
Category
Support
Workflow includes
Best for
Founders, support teams, and small businesses using a WhatsApp Business number for customer questions
Before you use it
The template will guide you through these setup items in the workflow builder.
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1 Connect a text-capable AI provider
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2 Connect a Meta WhatsApp Cloud API number
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3 Review or attach the support knowledge used by the starter agent
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4 Run the safe preview scenario first
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5 Publish the workflow
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6 Configure the generated callback URL and verification token in Meta
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7 Subscribe the app to messages
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8 Send a test conversation from a permitted number
